Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@bshivedesign.co.uk. Returns must be sent to: Springherne Cottage, Bulls Hill, Walford, Ross-on-Wye HR9 5SD. We will only pay for return postage if the item received is not as described in the original listing. Items sent back without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Exceptions / non-returnable items We cannot accept returns on sale items or gift cards.

European Union — 14-day cooling off period If your order is shipped into the European Union, you have the right to cancel or return within 14 days for any reason. Your item must be in its original condition with proof of purchase.

Refunds We will notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at info@bshivedesign.co.uk.