Frequently Asked Questions (FAQ)

About Our Items

Are all items genuine antiques or vintage pieces?
Yes. Every item we sell is an authentic antique or vintage collectible. We carefully describe the age, condition, and provenance of each piece in the product listing.

Do items come with a certificate of authenticity?
Where available, certificates or provenance documentation are included and noted in the listing. If you have a specific query, please contact us before purchasing.

Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal and other methods available at checkout.

Can I cancel or amend my order?
Please contact us as soon as possible if you need to cancel or amend an order. Once dispatched, we are unable to make changes.

Shipping & Delivery

Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and estimated delivery times are shown at checkout.

How are fragile items packaged?
All fragile items — including porcelain figurines and glassware — are carefully wrapped and packed to minimise the risk of damage in transit.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of receipt. Items must be returned in the same condition as received. Please see our Return Policy for full details.

What if my item arrives damaged?
Please contact us within 48 hours of delivery with photographs of the damage. We will do our best to resolve the issue promptly.